British Manners
The British very much take the view that 'manners cost nothing' and that there is no excuse for rudeness. This can be seen in many different, often subtle, ways, so you should always try to be polite and look out for the subtle clues.
Most British people prefer avoiding confrontations whenever possible. If they are unhappy about a service or for example about a job you have done for them they will be more inclined to complain in a polite or 
indirect manner rather than raising their voice or making a big fuss out of it.
Should a British person shout at you or use excessive boy language, you can be guaranteed that something has gone very wrong and that it is expected you will address it immediately.
As mentioned earlier, the British have strong views on queuing. They will happily stand in line and wait their turn and it is regarded as very bad manners to queue jump or not form an orderly line. While they will shy away from confrontations they will be sure to let you know if you 'step out of line', or rather, if you step into the line in the wrong place.
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